Richoak Privacy Policy

From May 25th 2018, the United Kingdom implemented new updated data protection laws under the General Data Protection Regulation (GDPR). This is a European wide framework and will apply to all EU countries. It is designed to harmonise data protection laws across the EU and it will hopefully give greater protection to the individual. The UK will continue to adhere to GDPR following its full withdrawal from the EU. There is more information available from the Information Commissioners website.

This policy will explain how this involves you and the control you will have over your personal data held by Richoak. It will also explain how we use, store and protect any information we have about you. We are committed to ensuring your privacy is protected. If you provide us with any information it will only be used as set out in the following policy.

GDPR applies to all personal data stored and used by any company or organisation throughout the EU. Personal data is anything that can identify an individual such as name, telephone number, bank account details and email address but can also mean post codes, online preferences or profiling. GDPR applies to all records of such data whether they are held on computer or paper.

At Richoak we only retain necessary information such as your name, address, email and phone number in order to conduct business with you. We record and store this on our database. We only keep a paper record for legal reasons, should you have brought a service or product from us. We may have obtained your personal data either directly from you in person, or via a telephone call or email. You may also have made contact with us via our website. We need to store your data for internal record keeping and in some cases for legal reasons, for example, for our accounts. We will delete your information from our database once our legal obligations have ceased or if we have not carried out any work for you and therefore will no longer need to store your details.

You can contact us at any time to ask what information we hold on you. You can also ask us to delete or change your information. We have a legal obligation to ensure that the information is held securely and is accurate. If you have any queries please get in touch via the website or email us directly at

We never sell or lease your information with third parties for any marketing purposes.

We may need to share your information with other business contacts in order to obtain quotes, for example, for groundwork estimates, plumbing and electrical work or to have supplies delivered should we begin a project for you. Depending on the complexity of the work we undertake for you we may also need to share your details on planning applications or with our structural engineers.

The security of our database is important to us. We have suitable Malware and Firewall protection in place to safeguard our systems. In addition, we also have physical and managerial policies in place to broaden the security.

Our website contains links to Facebook and Twitter. Once you use these links and leave our website, we have no control over these sites. We can not be held responsible for the security of any information you should share with them and you should read the applicable privacy policies of these sites. We only use analytical cookies on our website to see how many people visit and use the site. No personal information is gathered for this purpose.

This Privacy Policy may be amended or updated in the future.